What types of facilities does ACE Fitness service?
ACE works with commercial facilities across Arizona. Our clients include multifamily apartment communities, hotels and resorts, corporate fitness centers, universities, and government agencies including police and fire departments.
What does a Preventative Maintenance Agreement include?
Our PM agreements include quarterly on-site visits by factory-trained, certified technicians. Every visit covers inspection, lubrication, calibration, and safety checks across all cardio and strength equipment in your facility. After each visit you receive a detailed digital report outlining the status of every piece of equipment. All standard maintenance labor is included — no surprise invoices between visits.
How quickly can ACE respond to a service call?
We dispatch technicians across the Phoenix and Tucson markets daily. Response time depends on your location and current scheduling, but PM agreement clients receive priority scheduling. Contact us at 602-919-4915 or info@acefitnessaz.com and our service department will get you on the schedule as quickly as possible.
What information do I need when requesting service?
To get your equipment back online as quickly as possible, please have the following ready when you contact us: equipment manufacturer, model number, serial number, and a clear description of the issue. This allows our technicians to arrive prepared with the right parts and tools.
Does ACE handle warranty claims?
Yes. If your equipment is under manufacturer warranty, ACE will manage the entire claims process on your behalf — filing paperwork, coordinating with the manufacturer, and completing the repair. You should not have to navigate that process yourself.
What equipment brands does ACE service?
ACE technicians are factory-trained and certified on all major commercial fitness equipment brands. If you have questions about a specific manufacturer, contact us directly and we will confirm coverage before scheduling.
Does ACE service equipment outside of Phoenix?
Yes. ACE services commercial facilities across the greater Phoenix metro as well as the Tucson market. Contact us to confirm coverage for your specific location.
Can ACE source and supply new equipment?
Yes. ACE Fitness AZ is an authorized dealer for the industry’s leading commercial fitness equipment brands including Core Health and Fitness (StairMaster, Star Trac, Nautilus, Schwinn, Throwdown), Hoist Fitness, Intenza Fitness, TKO Fitness, Body Solid, Spirit Fitness, Ziva Fitness, and OxeFit. We can also source True, Precor, Life Fitness, Matrix, and other major brands based on your needs.
What makes ACE unique is that we are the only Arizona fitness equipment company that handles the entire lifecycle — sale, delivery, installation, preventative maintenance, and repair. One vendor. One solution. No gaps. Contact our Business Development Manager Camron Jackman to schedule a free facility consultation.
How do I get a quote for a Preventative Maintenance Agreement?
Fill out our online quote request form or call us at 602-919-4915. We will assess your facility’s equipment inventory and provide a straightforward quote with no obligation.
How often should commercial fitness equipment be serviced?
Every commercial facility will benefit from quarterly preventative maintenance visits. High-traffic facilities such as hotels, universities, and large multifamily communities may require more frequent visits depending on equipment usage and member volume. ACE Fitness AZ will assess your facility and recommend the right schedule for your specific situation.
What is the difference between a service call and a preventative maintenance agreement?
A service call is reactive — something breaks and you call for a repair. A preventative maintenance agreement is proactive — ACE visits your facility on a scheduled basis to inspect, lubricate, calibrate, and address issues before they become breakdowns. PM agreement clients receive priority scheduling and typically experience significantly less equipment downtime than facilities that rely solely on reactive service calls.
Are your technicians factory certified?
Yes. ACE Fitness AZ technicians are factory certified on all major commercial fitness equipment brands. Factory certification means our technicians are trained directly by the manufacturer on the specific equipment they service — not just general fitness equipment repair.
Can ACE handle a full fitness center buildout from scratch?
Yes. ACE Fitness AZ handles complete fitness center buildouts including equipment consultation and selection, authorized procurement, delivery, installation, and ongoing maintenance. We work with multifamily developers, hotel brands, corporate real estate teams, and municipalities on new facility buildouts across Phoenix and Tucson.
What happens if equipment breaks down between scheduled maintenance visits?
Call us at 602-919-4915 or email info@acefitnessaz.com. PM agreement clients receive priority scheduling. We stock common parts for all major brands and dispatch technicians across the Phoenix and Tucson markets daily. Our goal is to minimize your facility downtime as much as possible.
Does ACE work with property management companies?
Yes. ACE Fitness AZ currently services more than 100 multifamily properties across Phoenix and Tucson, many of which are managed by regional and national property management companies. We are experienced working within property management workflows, vendor approval processes, and reporting requirements.
What should I look for when evaluating a commercial fitness equipment service company?
Factory certification on the brands you own, commercial-only focus, response time track record, parts availability, and documented service reporting are the most important factors. ACE Fitness AZ is a founding member of NAHFTA, the North American Health and Fitness Trades Alliance, which sets the industry standard for professionalism and documentation in commercial fitness equipment service.
Does ACE provide documentation after each service visit?
Yes. Every preventative maintenance visit includes a detailed digital report outlining the status of every piece of equipment in your facility. This documentation is useful for insurance purposes, liability management, and capital planning. You always know exactly what was done and what the current condition of your equipment is.
Does ACE service residential fitness equipment?
ACE is primarily focused on commercial facilities, but we do offer service, installation, and equipment moves for residential customers on a limited basis. Availability depends on current scheduling and location.
CONTACT ACE FITNESS SERVICE DEPARTMENT
Phone: 602-919-4915
E-mail: info@acefitnessaz.com
You may also fill out Ace’s on-line service work order form.
This is the simplest and most efficient way to expedite your service needs.
SHOULD I INVEST IN A PREVENTITIVE MAINTENACE PROGRAM?
The answer is ABSOLUTELY! It is extremely important that you protect your investment. An annual preventative maintenance program ensures your equipment will be maintained properly and run smoothly and worry free for years to come.